Solution for Government Agencies
Facing the challenge of cost savings, staff efficiency, and security requirement, government agencies are using Yeastar solutions to meet these challenges.
With the shrinking budgets and constant pressure on improving citizen services, government agencies need to reinvigorate the existing infrastructure with the new IP-based communication technology. Yeastar IP-PBX systems help to interconnect distributed agencies and employees into a single network for improved productivity and reduced communication cost. The flexible and scalable solution can be easily integrated with the legacy equipment, protecting the investment.
- Most of the citizen service is multifarious while each department is relatively independent, especially the departments such as civil service center. Categorizing different appeal effectively can reduce the cost of government internal communication and response to public demand rapidly.
- Different services need to collaborate across multiple agencies and geographies in real time.
- The telephone system should smoothly integrate with the existing IP networks and PSTN lines. Make full use of the resources and migrate to VoIP without damaging the daily operation.
- Requires for stability to avoid the communication interrupt and secure voice communication and system running.
Call Recording
Record and store calls from SIP, GSM trunks, or TDM trunks locally or on the external storage device.
Call Forwarding
Create a unique call flow and failover for employees’ extension, allowing them to be tracked down wherever they are.
IVR
Interactive Voice Response (IVR) feature can replace a human operator and direct calls to the appropriate department and appropriate extensions, which greatly improves productivity.
Firewall
Firewall protects S-Series VoIP PBX against malicious attaches. Eavesdropping is also prevented with media security protocol SRTP.
VPN Server
Securely connect equipment at dispersed locations with VPN tunnels to increase shared services and enhance collaboration.
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Reduce operational cost
Collaborate multiple government agencies, improving the efficiency of government internal management, reducing the cost of the government management and operation in many aspects.
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Improve service and efficiency
Optimize service process and efficient allocation of resources to greatly improve the government efficiency, improve public satisfaction.
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Rich functionalities
A variety of telephony features like call forwarding, speed dial, voicemail, three-way calling, etc., promoted the communication collaboration between government departments at all levels.
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Reliable and easy to manage system
With the intuitive web-based configuration panel, Yeastar solutions are easily configurable. Ensuring maximum service continuity, Yeastar solutions are reliable and stable and reduce the costs of maintaining an IP communications system.