Call Center Integration
Combine your contact center needs with Yeastar IP-PBX to enjoy the benefits of a comprehensive call center solution with advanced functionality.
In any business scenario, call center always bears great significance as a central hub that links customers and organizations. And seamless call center integration, without doubt, grants businesses with strategic values and superior customer experience.
Yeastar IP-PBX is highly compatible and supports integration with the robust on-premises Asternic Call Center and the highly scalable QueueMetrics Cloud Call Center, providing professionals with a powerful tool for efficient Asterisk call-center management.
With seamless integration, the third-party call center software transforms S-Series into a call management platform while S-Series offers a complete suite of enterprise-grade telephony features.
- Call center reporting
- Real-time monitoring
- Call distribution management
- Track critical metrics and queue stats
- Easy-to-use platform
- Optimize agent performance and call center operations
- Quicker and more accurate call routing
- Decrease call abandonment
- Enhance caller experience
- Help achieve business’ maximum potential