Solution for Retail Industry
Yeastar helps retailers build up a modern and cost-effective IP communications system and provide an increased level of customer service.
As an experienced retail professional, you understand that communication between stores, suppliers, warehouses, buyers, and sales teams is vital for creating better customer service and supply management. And the traditional telephone system with soaring maintenance cost has also been unable to meet the needs of the retail chain. To stay ahead, a reliable phone system is essential for keeping your retail business running smoothly and increasing customer satisfaction.
With the demand of retail communication, Yeastar introduces a feature-rich VoIP communication solution, including voice over IP communications, call queues, conference calls, voice recording, voice mail, etc. Yeastar S-Series PBX connects PSTN and VoIP networks to lower communication costs. Adopting advanced voice processing techniques, it provides quality voice calls for users. The embedded system makes management and maintenance easy with an intuitive Web interface, ensuring carrier-grade operation and reliability. Yeastar system can help connect hundreds of retail stores nationwide and simplify the management of communications, networking and security.
Call Statistics
Keep tracks of all incoming and outgoing calls information about call recipients, call length, on-hold time, etc. so to have better customer insight.
Call Queues
Distribute calls to specific extensions and configure feature greetings, messages, and hold music for improved customer service.
Call Paging
Integrated with the in-store paging system, you can pick up your desktop IP phone to make the announcement.
IVR
Interactive Voice Response (IVR) feature can replace a human operator and direct calls to the appropriate department and appropriate extensions, which greatly improves productivity.
Remote Extension
Register chained stores’ extensions remotely to the headquarter’s S-Series PBX to reach other extensions in the system freely.